“Resilient” Isn’t the Compliment You Think It Is

Assuming that someone from a marginalized group has thicker skin is inherently insensitive and othering.

Simran Jeet Singh

Research: Remote Workers Are More Anxious About Layoffs
Remote work Digital Article
- Liz Fosslien
- Sara Gottlieb-Cohen
Robots Are Changing the Face of Customer Service
Customer experience Digital Article
- Alicia A. Grandey
- Kayley Morris
Forgiving a Difficult Colleague
Managing yourself Digital Article
- Ron Carucci

Robots Are Changing the Face of Customer Service
Customer experience Digital Article
Alicia A. Grandey
Kayley Morris
The potential benefits are clear — but to realize them, service robots must be designed and implemented the right way.
- Save
- Share
- March 22, 2023
Research: Remote Workers Are More Anxious About Layoffs
Remote work Digital Article
Liz Fosslien
Sara Gottlieb-Cohen
A study of 80,000 employees found that remote employees were 32% more likely than their in-office peers to feel anxious in the wake of news about layoffs.
- Save
- Share
- March 22, 2023
“Resilient” Isn’t the Compliment You Think It Is
Diversity and inclusion Digital Article
Simran Jeet Singh
Assuming that someone from a marginalized group has thicker skin is inherently insensitive and othering.
- Save
- Share
- March 22, 2023
SPONSOR CONTENT FROM GOOGLE CLOUD
How Top Companies Are Solving for Financial Resilience with the Cloud

Digital transformation Sponsor Content

Sponsor content from GOOGLE CLOUD.
- Save
- Share
- March 21, 2023
How U.S. Government Agencies Can Fix Their Customer-Service Problem
Government Digital Article
Sydney Heimbrock
Chelsie Bright
Jenna Milani
Three ways federal, state, and local governments can improve the accessibility and reach of their services.
- Save
- Share
- March 21, 2023
Brain Tech Is Getting Really Good. Here’s What Managers Need to Know

Privacy and confidentiality Audio

A conversation with Duke Law’s Nita Farahany about the last frontier of privacy.
- Save
- Share
- March 21, 2023
Leveraging Growth Analytics for B2B Sales
Technology and analytics Digital Article
Alexander Dierks
Jochen Böringer
Doug J. Chung
Isabel Huber
Jan-Christoph Köstring
Let user-generated insights lead the way.
- Save
- Share
- March 21, 2023
Forgiving a Difficult Colleague
Managing yourself Digital Article
Ron Carucci
Make peace with their flaws — don’t stockpile resentment.
- Save
- Share
- March 21, 2023
Load more items

Sponsored by NICE®

Insight Center

彩票|2023澳门特马今晚开奖：Creating a Compelling Customer Experience

It’s about building a genuine relationship.

10 Ways to Boost Customer Satisfaction

Customer Experience Digital Article

Sandor Boyson, Michael D. Gerst, Laharish Guntuka, Tom Linton, Greg Muraski, Bindiya Vakil, and Sumit Vakil

Save
Share

What’s the Right Customer Experience for Your Brand?

Marketing Digital Article

Luke Williams; Alexander Buoye; Timothy L. Keiningham; Lerzan Aksoy

Save
Share

Insight Center

Managing the Return

The future of work is here.

With So Many People Quitting, Don’t Overlook Those Who Stay

Employee Retention Digital Article

Debbie Cohen and Kate Roeske-Zummer

Save
Share

5 Practices to Make Your Hybrid Workplace Inclusive

Business Management Digital Article

Grace Lordan, Teresa Almeida, and Lindsay Kohler

Save
Share

Popular Topics

Change

Loading...

Follow this topic

Change

Loading...

Follow this topic

Change

Loading...

Follow this topic

Get the Best in Management Thinking

Subscribe to HBR Newsletters: Keep Informed

See all newsletters

澳门六开彩开奖结果查询app-香港6合开奖结果+开奖结果

FIND A SPECIFIC ISSUE

Partner Center

友情链接： 168极速赛车官方网站 168极速赛车在线开奖官方网站幸运飞艇168官方开奖网澳洲幸运5分彩开奖记录香港6合彩开奖结果澳洲幸运10官网开奖历史澳洲幸运10官网